Support

If a customer on my site has a question, who will they contact?
Our in-house customer service agents. During the setup process, we will provide a custom toll-free number, Live Chat links, and email forwarding support lin...
Mon, 7 Mar, 2016 at 3:52 PM
Will I have to process credit cards?
No. All you have to do is create your marketing, drive traffic to your site, and connect your users with our ticket listings. We will handle all aspects of ...
Mon, 7 Mar, 2016 at 3:55 PM
Will checkout work on mobile devices?
Yes. Our checkout pages are optimized for display on desktop computers and all mobile devices.
Fri, 18 Dec, 2015 at 2:22 PM
Do you provide marketing assistance?
Yes. While our client partners are largely responsible for their own outward marketing, Vivid Seats offers email marketing services, at no additional upfron...
Thu, 2 Feb, 2017 at 12:37 PM